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Your First Visit

Your First Visit: What to Expect at Queens Elite Medical

Visiting a new clinic for the first time is easier when you know what will happen. Whether you’re coming in for a dental check-up, a smile makeover consultation or an aesthetic treatment, your first visit to Queens Elite Medical in Dubai Marina follows a simple, unhurried process.

Your first consultation is free. You’ll meet your doctor, talk through your concerns, and leave with a clear written treatment plan and costs, with no pressure to start treatment that day.

PLAN YOUR VISIT

Before Your Visit

Booking your appointment

Book online, by phone or on WhatsApp. Tell our team what you’d like help with, such as a toothache, straighter teeth, whiter teeth or skin concerns, so we can book you with the right doctor and allow enough time.

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When to arrive

Please arrive about 10 minutes early so you have time to complete your registration form without feeling rushed.

What to bring

  • Emirates ID, or your passport if you’re visiting Dubai
  • A list of any medicines you take, including supplements
  • Details of allergies or medical conditions
  • Recent X-rays or dental records, if you have them
  • Your insurance card, if you plan to claim reimbursement
  • Details of any previous injectable, laser or skin treatments For aesthetic consultations

What Happens at Your First Dental Visit

  • Welcome and registration

    Our front desk team checks you in and helps you complete a short medical history form.

  • A conversation with your dentist

    Your dentist asks about your concerns, your dental history and what you would like to achieve.

  • A full examination

    Your dentist checks your teeth, gums, bite, jaw and soft tissues, and looks at any existing fillings, crowns or implants.

  • X-rays if needed

    If your dentist needs to see what's below the surface, we take digital X-rays such as an OPG (full-mouth panoramic X-ray). X-rays are only taken when clinically needed.

  • Your results explained

    Your dentist shows you what they found and explains it in plain language.

  • Your treatment plan.

    You receive a written plan with your options, the expected number of visits and the costs, so you can decide in your own time.

If you are in pain, tell us when you book. Where it’s clinically suitable, your dentist may be able to treat the problem on the same day.

What Happens at Your First Aesthetic Consultation

  • Your goals and history.

    Your doctor asks what you'd like to change, and about your medical history and any previous treatments.

  • Skin and facial assessment

    Your doctor assesses your skin type, facial features and any areas of concern.

  • Suitability check

    Some treatments are not suitable during pregnancy or with certain medical conditions. Your doctor explains what is right for you.

  • A realistic plan

    You receive a treatment recommendation, the number of sessions usually needed, the aftercare involved and the costs. Results vary from person to person, and your doctor explains what you can realistically expect.

  • Patch test if needed

    For some laser treatments, a patch test may be done before your first full session.

Nervous About Visiting?

Many people feel anxious about seeing a dentist or doctor, especially for the first time. You’re welcome to tell us how you feel when you book or at any point during your visit.

• Your doctor explains each step before doing it.
• You can ask to pause at any time.
• You can bring a friend or family member with you.
• Your first visit is a consultation, so nothing happens without your agreement.

Costs, Payment and Insurance

Your first consultation is free. Your treatment plan shows the full cost before any treatment starts, so there are no surprises.

You can spread the cost of treatment with Tabby, Tamara or Toothpick instalment plans. Queens Elite Medical does not bill insurers directly, but we provide full reimbursement documentation so you can claim from your insurer. See Insurance & Payment Options for details.

Visiting From Outside the UAE?

If you’re planning treatment while visiting Dubai, let us know your travel dates when you book. We’ll plan your appointments around your stay where possible. See our International Patients page for more.

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Frequently Asked Questions

Is the first consultation free?

Yes. Your first consultation is free, and you leave with a written treatment plan and costs.

How long does the first visit take?

It depends on your concerns and whether X-rays are needed. If X-rays or same-day treatment are needed, please allow extra time.

Will I have treatment on the first day?

Usually the first visit is a consultation. If you’re in pain or need something simple, your doctor may be able to treat you the same day where clinically suitable.

Do I need X-rays at my first visit?

Only if your dentist needs them to make an accurate diagnosis. We use digital X-rays and only take them when clinically needed.

What should I bring?

Your Emirates ID or passport, a list of any medicines you take, details of allergies or medical conditions, and any recent X-rays or dental records.

Can I pay in instalments?

Yes. You can spread the cost of treatment with Tabby, Tamara or Toothpick, subject to approval. See Insurance & Payment Options.

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